About Ana
Ana Castillo is a Customer Service Representative at Terrapin Insurance Group and has been with the agency since 2023. She is licensed in Maryland, Washington DC and Virginia.
Ana is often the first person clients reach when they call the office. In a customer service role at an independent agency, that means handling policy changes, issuing auto ID cards, answering billing questions, providing certificates of insurance, adding or removing vehicles and drivers, and updating mortgagee or lienholder information with the carrier.
Because Terrapin works with 19+ carriers, Ana coordinates service requests across different company systems so clients have one place to call. If you have a question about an existing Terrapin policy, Ana is one of the people who will help you sort it out.
Licenses
Ana is licensed as an insurance producer in Maryland, Washington DC and Virginia. You can verify any producer license through the state insurance regulator using the numbers below.
| Maryland Producer License | 3002773085 |
|---|---|
| District of Columbia Producer License | 3002773071 |
| Virginia Producer License | 1403572 |
| National Producer Number (NPN) | 19739095 |
Terrapin Insurance Group's agency licenses for Maryland, DC and Virginia are listed in the footer of every page.
How to reach Ana
Call 240-243-0042, extension 0, during business hours, Monday through Friday, 9am to 5pm ET, or email Ana directly at ana@terrapininsurance.com.
Our office is at 1300 Piccard Dr. #201, Rockville, MD 20850, by appointment.
Meet the rest of the Terrapin team or read about the agency.